Shipping
Shipping Customs and taxes
Price includes all taxes and duties.
Tracking
All packages have track and trace. Tracking information will be sent to you via email. Please check your spam folder.
Processing & shipping time
We ship all parcels from Helsinki, Finland.
We dispatch all print orders within 7 business days.
Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.
Note! We can’t take responsibility for any delays out of our control, like customs delays etc.
I didn’t receive an order confirmation. What now?
Please note that it can take a few minutes before you receive your order confirmation, and make sure to check your spam folder. If you have not received an order confirmation within 24 hours, please get in touch with our customer service hello@helfoto.com
What if I refuse my delivery?
Unfortunately, that does not mean that the parcel will be sent back to us automatically. Instead, it might be destroyed. It is the full responsibility of the customer and we can not refund for refused deliveries.
Art Prints
Can I order a custom-sized print?
If you have a specific custom-sized print in mind, send us an email at hello@helfoto.com and we will explore the possibilities.
How is the paper quality?
All prints from our HELFOTO Collection are printed on Fine Art paper. Printed in Finland.
There are no animal or genetically modified ingredients in the papers.
All papers are vegan.
All papers are extremely resistant to aging in compliance with DIN 6738 and offer the highest life expectancy of several hundreds years.
The permanence of the print, i.e. the color adherence is ink dependent and with UV-resistant inks (pigmented inks) can last for more than hundreds of years.
This is very important to us, as we want to create timeless pieces that you can cherish for a lifetime.
Returns
Can I return my order?
We offer a 14 days return from the date of your receipt (excluding shipping costs) if you change your mind.
How do I return my order?
The items must be returned in their original condition and in the original, undamaged packaging or similar protective box. We reserve the right to refuse any returns that do not fulfil these criteria. Please note that you are responsible for the shipping back to us.
Important! Returns and exchanges happen at your own risk and own expense (shipping costs are to be paid by you). If any items arrive back to us damaged we are only able to offer a 50% refund.
Please contact us at hello@helfoto.com before returning any items and remember to state your order number and relevant contact information in the email.
We will provide you the return address and we only accept returns delivered at the given address. If the return is sent to a post box, the return will not be processed.
Is there free return shipping?
No. The return shipping cost is the customer’s own expense.